How to Order in Japan



For more information, please visit our FAQ / GUIDE here.



What and how can I order?

You can order either through the websites or directly in-store.
If you would like to order our items in JPY from within Japan, please visit our Japanese page, Watayamori (our Japanese store name).
Please note that prices listed on Watayamori are only for the customers at the real store and for delivery to addresses in Japan.
We also have a store on Etsy, where you can order domestically and internationally, in USD.
However, online payments and international shipping are not eligible for tax exemption. Please be aware of this if you want to tax refund.


How long does it take to complete a futon?

Whether you order from those store websites or directly at the store, we will produce your futon at our company in Tokyo after receiving your order.
It usually takes about one week to produce futons, and two or three weeks during busy times such as the change of seasons. Please keep that in mind if you are thinking of ordering when traveling in Japan.
We can also ship your order directly to your country by EMS. If you want to bring futons home and your stay in Japan is short, you may want to order them from the website ahead of time and pick them up at the store. However, online payments and international shipping are not eligible for tax exemption. Please be aware of this if you want to tax refund.


Are there any products in stock and I can take home with me that day?

Yes, we do.

Handmade futons and zabuton – These are made-to-order items, but we may have a small inventory during quiet periods. It is difficult to tell you in advance because the inventory changes daily, but if you are lucky, you may be able to find a good deal.

Futon covers – Most of our futon covers are in stock, except for those made by Iwamoto Senni. Their items will take up to three weeks to complete.

Rush Grass Items – Foldable tatami, Tenryu, Noa, Tappuri, Shiranui and the deodorant items are usually in stock. Other items are ordered from the manufacturer and take about a week to arrive.

Pillows – Most pillows are in stock.

Clothing – The samue and pajamas are made to order and are not in stock. We have a few Hanten in stock.

Hinoki products – Most products are in stock.

Other Japanese crafts – Most items are in stock, but some designs and colors may be out of stock and may take some time to be ordered.



I want to go to the real store to pick up my order.


Please come during our business hours.

Open 8:30 – 12:00, 13:00 – 16:30  Monday to Friday
Closed on weekends and holidays.
On rare occasions we may close early, at 16:00 pm, due to staff shortages.

At the time of order pickup, we can add bands to make it portable like this. Please email us at least one day in advance to let us know that you need it.
This is a packed queen size mattress. It weighs about 11 kg / 24.2 lbs.



Can you send my order to the hotel where I am staying or to the airport in Japan?

Both are possible.

In order for us to send your order to the hotel, please give us the following information.
1.Your exact passport name used to make the hotel reservation
2.Your check-in and check-out dates at the hotel

Please check below to learn more about the procedures for sending to the airport.
How to Collect My Order at the Airport


How can I get a tax exemption?

There are various conditions for it to be tax exempt.
Check here


We are planning to move to Japan, but it is still a long way off. Can you keep my order until it’s convenient?


Yes, we can. We can make your order and keep it. We will send it to you when it is convenient for you after you know your address.